Q: How do I sign up for a regular Celga account?
A: It's easy, simple, and FREE! Just visit our (signup)account request form and fill it
out! (Please be sure to read and understand our (useragreement)User Agreement before
sending your form!).
Q: When will I be able to use my new Celga account?
A: We ask for 48 business hours to set up your account after we receive your application.
We are often able to do it sooner, and we will email you when it is ready to be used.
Q: Why do you request an alternative email address on the account sign up form?
A: While a second email address isn't required to sign up for a Celga account, we've
found it's very useful to have one on file because sometimes our customers' primary
email addresses suddenly stop working. If we have another email address for you, we can
let you know about the problems we're seeing with your primary email address and can
continue to do business with you!
Please note that you are still responsible paying your Celga invoices on time even if your
email account is not working, so it's best to have an alternative way of receiving those
invoices!
Q: How can I change the information on my account if I move or it changes?
A: Please (contactus)email us with your current account name (if you're signed in, it
will automatically be filled in on our (contactus)contact us form!) and the information
you need to change. We'll take care of it from there!
Q: What if I don't want to give Celga all the information on your account request
form?
A: We're sorry, but Celga requires all the information requested on our account request
form in order to do business with you. If you do not wish to provide that information,
then we will be unable to provide deputy services for you.
We understand that you may have concerns about the privacy of your personal
information and how it's used. Please see our (privacypolicy)Privacy Policy for a
detailed account of how we use and protect your information.
Q: When do I need to make my deposit?
A: You don't need to make your deposit until you're ready to (biddeposit)bid on an auction or (shopdep)buy an item. However, since we can't place your bid or
purchase your item until we've received your deposit, you can feel free to send one any
time after we've processed and confirmed your Celga account!
Remember, you can add to your deposit at any time, and it's 100% refundable if we don't
win your auction for you!
Q: Why are Celga accounts restricted to those who are 18 and older?
A: The administrative branch of Celga is located in the United States. In the United
States, those under the age of 18 cannot enter into legally binding, enforceable contracts,
which is what happens when you place a deputy request with Celga. Therefore, due to the
laws in place, we cannot do business with those under 18 years of age.
Q: What happens if someone else who lives with me - like my siblings, my child, or
my roommate – accesses my Celga account and uses it to place an order?
A: As stated in our (useragreement)User Agreement, you are solely responsible for keeping your account and password information secure and secret, and
you will be responsible for all bids and orders successfully placed through your account.
If you believe that anyone else has accessed your account information, please
(contactus)contact us immediately!
